No yet apprised of govt’s decision on telecom ombudsman: TRAI to DoT

ew Delhi, Feb 17 () Regulator TRAI has written to the telecom department that it has not yet been apprised of the government’s decision on the proposed grievance redressal mechanism or ombudsman for the telecom sector despite a reminder, and that the position on the same should be conveyed to it.
In the letter addressed to Telecom Secretary Aruna Sundararajan, the Telecom Regulatory Authority of India (TRAI) noted that officials of the Department of Telecom (DoT) informed the Parliamentary Standing Committee in a recent meeting that the government has approved a three-tier structure for resolution of consumer grievances in the telecom sector through setting up of an ombudsman.
“However, TRAI has not received any communication from the Government in this regard,” the letter said.