New e-commerce guidelines to protect consumers’ interest

The Ministry of Consumer Affairs, Food and Public Distribution on Tuesday said the guidelines drafted for e-commerce firms will be incorporated in the new Consumer Protection Act to protect consumers’ interest.

“The draft guidelines on e-commerce will be made part of the rules under the new consumer protection law. Once included under rules, the guidelines become mandatory,” Consumer Affairs Minister Ram Vilas Paswan said while addressing a press conference on Tuesday. Paswan spoke to media after meeting of a dozen parliamentarians called to address their concerns before proceeding with the framing of rules to implement the law.

“Every MP’s view was that e-commerce guidelines should be incorporated as part of the rules under the new law. We are accepting their suggestion,” Paswan added.