Nearly 100 million pre-paid mobile users in India unable to recharge their connections

With retail outlets across the country shutdown, nearly 100 million mobile users were unable to recharge their pre-paid connections duringthe lockdown period.

While this could have prevented subscribers from making outgoing calls due to lack of adequate balance, incoming calls were not barred as operators had extended the validity of the services till May 3. The validity of the services were extended free.

“There are 350 million feature phone users in the country, who were impacted as there were no facilities to recharge, of this we believe there are about 100 million subscribers are facing recharge issues,” Cellular Operators Association of India (COAI) Director-General Rajan S Mathews told BusinessLine.