Myntra to introduce changes to its return policy, lower convenience fee

Online fashion retail company Myntra is going to make changes to its fee structure on product returns for customers with high return rates, The Economic Times (ET) has reported.

The experiment is being introduced under a project called “return-as-a-service” and it comes a few months after Myntra applied a flat “convenience fee” ranging from Rs 199 to Rs 299 on every order made by customers with a high rate of product returns, the report said. These customers usually made twice as many or more product returns as the average customers, people aware of the subject told ET.