MTNL customers continue to pay bills for their dead landlines

Many loyal customers of Mahanagar Telephone Nigam Ltd (MTNL) in the city are paying bills of their dead landline phones in the hope that one day the lines would get repaired and they would hear a ring again.

They miss the comfort of talking on the landline of their favourite service provider, which has seen a gradual deterioration in services, if you go by the complaints of its customers. Some of them have put the dead telephones into the drawers after losing hope that the services would be back to normal, some make frequent visits to MTNL offices with complaints, others have registered their grievances online.