Mobile phones, PC companies ready with virtual service centres to assist customers

As consumers in India grapple with the complete lockdown and are working from home, electronics products and mobile phone makers are unable to serve customers at service centres. To handle this, the consumer product companies are setting up virtual centres and leveraging on social media or livechat features on their websites.

Although most of the companies have announced extended warranty on devices and replacement of damaged products when required, offering repairs for appliances and devices is a challenge, according to smartphone and consumer durable players.

For instance, smartphone maker Xiaomi said that the company is providing email, chat and social media support to help customers facing problems with their devices. However, since there is a national lockdown, the company’s customer care service on calls are not working.