Microsoft’s Copilot AI to assist field workers in their jobs: Report

Microsoft is bringing generative AI to frontline field workers by incorporating its Copilot AI assistant into its field services platform, which not only streamlines workflows but also allows supervisors to see what technicians are doing on the job.

Copilot will be added to the Dynamics 365 service, that will be used by field workers such as cable technicians and electricians, as well as a wide range of other jobs in facilities, manufacturing and healthcare, according to a report in the tech publication The Verge.