Man calls Google Support for assistance, ends up assisting them instead

When you call support staff for help one can only assume that you’ve tried everything you know and are now stuck. There have been situations where support staff have not exactly been of much support, but a recent incident involving them just took the cake. Mike Rose got in touch with Google Support staff for assistance and ended up assisting them instead.

Rose, the founder of No More Robots, was locked out of his personal Gmail account following some “suspicious activity”. He reached out to Google Support and a Google Workspace Support executive, Daniel, told him that since his Gmail account was “personal” and not “workspace” he should write to Google forum instead.