MakeMyTrip deploys AI to make bookings easier

In the race to ace the travel technology game, and become a super app, MakeMyTrip is using Artificial Intelligence (AI) to offer an experience to its customers like never before. With the use of its AI-powered chatbots, customers will get suggestions and alerts of rail/flight bookings, baggage details, and even suggestions for car bookings said Rajesh Magow, Co-founder, MakeMyTrip. It was also recently reported that customers could book tickets by using their voice and talking to the chatbot on MakeMyTrip and GoIbibo.

The travel company is also set to offer metro train tickets starting with Hyderabad followed by Mumbai. MakeMyTrip also has a tie-up with the Indian railway’s IRCTC to provide train tickets on its portals. According to Magow,