Maharashtra: Consumer court orders Uber to pay Rs 20,000 to woman passenger who missed flight

A consumer court in Maharashtra in a recent order has directed Uber India to pay Rs 20,000 to a woman passenger for deficiency in service.

Kavita Sharma, who missed her Chennai flight from Chhatrapati Shivaji Maharaj International Airport in Mumbai on June 12, 2018, due to the delay caused by the Uber driver in taking her to the airport had filed a complaint before the Thane Additional District Consumer Disputes Redressal Commission.

Kavita, a lawyer, had a meeting to attend in Chennai and her flight was scheduled from Mumbai at 5.50 pm. Expecting the trip to the airport, which is 36 km from her home, to take over an hour, she booked a cab through Uber app at 3.29 pm, she said in the complaint.