Maharaja ready to take off: All you need to know about Air India’s new AI agent

Air India’s new AI agent, Maharaja, is poised to revolutionise customer service in the airline industry. Maharaja is the world’s first airline-deployed AI agent, and it is powered by Microsoft’s Azure.

Maharaja can answer a wide range of customer queries in four languages: Hindi, English, French, and German. It can help customers with tasks such as generic, booking, baggage, cargo, special needs, flying returns, flights, check in, flight status, e-ticket, refund & cancellation and self-service re-accommodation.