Khatabook launches automated bot call reminder feature to improve credit collection

BENGALURU: Khatabook has released the automated bot call reminder feature to improve the credit or udhari collection for its merchant userbase. The reminder is the first Interactive Voice Response (IVR) based feature deployment for MSMEs, which is made available in nine Indian languages.

Money recovery for sale on credit has been a major business pain point for MSMEs in India. The text-based recovery reminder feature on Khatabook app has contributed in scaling the app because of its impact in improving cash flows for the users. The voice enabled feature designed is to simplify merchants’ credit collection from their customers through automated IVR calls using a third party service.