IVAs can help usher the smartphone generation into the banking world: Haptik CEO

Intelligent Virtual Assistance Solutions are everywhere. From the chatbots that conveniently resolve your queries to those messages that inform you about great deals and cashbacks on the gadget you were searching for a while, new-age technologies have made our life easier than ever before. However, if there is one domain that has probably benefited the most out of IVAs, it is the banking sector. Managing millions of queries every day, reaching out to existing and new customers and disseminating information at a huge scale, IVAs have made the impossible possible for global banking.

1.What are the different domains through which Intelligent Virtual Assistance solutions have impacted the way banks conventionally functioned?