IT support staff beware, hackers could be using your troubleshooting software for attacks

Tools used by the IT administrative staff of firms to provide employees with technical support are increasingly being used by cybercriminals to launch attacks on company infrastructure, a report by cybersecurity firm Kaspersky’s Global Emergency Response team said.

Almost a third (30%) of cyber attacks investigated by the Kaspersky Global Emergency Response team in 2019 involved legitimate remote management and administration tools, Kaspersky’s new Incident Response Analytics Report found.

This should be of major concern to CIOs (Chief Information Officers) of companies.

Monitoring and management software help IT and network administrators perform their everyday tasks, such as troubleshooting.