IRCTC’s AI-based initiative ‘ASK DISHA’ to help govt bodies answer queries

The Indian Railway Catering and Tourism Corporation (IRCTC) will offer its AI-based solution ‘ASK DISHA’ to government organisations and businesses for their usage and larger benefit to the users.

The chatbot powered by artificial intelligence will enable those organisations to answer general queries of the customers and garner good will too, according to an official statement.

IRCTC is one of the premiere organisations in the country to develop and apply latest customer facilitation solutions in its internet ticketing site in the form of AI powered chatbot and virtual assistants using the technologies of Machine Learning and Natural Language Processing (NLP) in addition to AI.