IRCTC introduces OTP-based refund system for booking through travel agents

Railway passengers who book their train tickets through travel agents, but end up cancelling the tickets, or cannot travel as the ticket continues to be on the waitlist, can now get a text message directly from IRCTC, regarding the exact refund amount that they are supposed to get from it. This will enable the passengers know if the ticket booking agents are fleecing them, and if so, to what extent.

To enable this, the passenger is required to provide the number to the IRCTC authorised agent at the time of booking e-ticket.

Under this new process, whenever a ticket booked through the authorised IRCTC agent is cancelled by the customer or a fully waitlisted ticket, IRCTC will send a one time password (OTP) through SMS to the passengers mobile number.