Interview | Fake reviews on e-tailing platforms a big menace: Rohit Kumar Singh, Secretary, Department of Consumer Affairs

While online sales of products and services have grown exponentially, consumer complaints too have also risen almost as fast. Rohit Kumar Singh, Secretary, Department of Consumer Affairs, spoke to Sandip Das on a range of initiatives taken to protect consumer interest.

Q: How has the department sought to address rising consumer complaints, especially in the online marketplace?

The power balance between consumers and sellers has changed dramatically over the last three to four decades. Earlier, we were buying stuff from mom-and-pop stores and there was a certain trust between the sellers and consumers.