Infosys inks 5-year pact with Genesys

IT services major Infosys on Thursday said it has signed a five-year deal with the cloud customer experience and contact centre solutions provider, Genesys.

The five-year partnership with Genesys enables both companies to develop and deploy innovation and best-in-class solutions in the customer experience market, a statement said.

As a part of the partnership, Infosys will bring to market Genesys’ contact centre solutions.

“Clients of both organisations stand to benefit from the enhanced capability that will come from a combined investment in innovation, a broader ecosystem of strategic partners and a shared commitment to delivering world-class customer experiences,” it added.