Infosys, CII call centres to help home-isolated Covid-19 patients in Karnataka

The Karnataka government, which drew flak from Covid-19 patients under home isolation for failing to provide them with medical consultation, will henceforth be assisted by BPO executives of IT major Infosys and the Confederation of Indian Industry (CII).

In less than two days, 1,000 call centre employees will interact with home-isolated patients both in Bengaluru and other parts of the state and periodically inquire about their health condition.

Admitting to lapses in attending to and providing medical consultation to such patients, Health Minister K Sudhakar said, “Out of the 2,81,000 active cases, about 28,000 (10%) are in hospital. More than 2.5 lakh are under home isolation.