IndiGo introduces AI chatbot with GPT-4 technology for queries, ticket booking

IndiGo has launched an AI chatbot, 6Eskai, powered by the GPT-4 technology with an aim to address travellers’ queries in 10 different languages and to offer a first of its kind platform for booking tickets across the entire network.

The airline spokesperson said that developed entirely in-house by IndiGo’s digital team, in close collaboration with Microsoft, the AI chatbot represents a significant milestone for the airline.