Indians prefer digital payments over cash, but failed transactions worry users: Study

Indian shoppers may have been using digital payment methods, including united payments interface (UPI) and e-Wallets, more frequently amid the festival season but like every year, failed transactions continue to be a major cause of concern, according to a study conducted by YouGov and ACI Worldwide, which is a real-time digital payment software and solution.

About 60 percent of consumers used digital payments (including eWallets and UPI) multiple times per week for festive season purchases, revealed the study. Frequent usage (2-3 times per week) has grown from 57 percent last year, while only 6 percent of respondents have no intention of using digital payments this festive season, dropping from 9 percent a year ago.