Improve mechanism to address consumer plaints, transparency in pricing: Centre to food operators

The Centre has asked e-commerce food business operators (FBOs) to provide a proposal on improving the consumer grievance redressal mechanism within 15 days, the Union Ministry of Consumer Affairs, Food and Public Distribution said Monday.

In a statement, the ministry said that the direction by the Department of Consumer Affairs came during a meeting chaired by Consumer Affairs Secretary Rohit Kumar Singh with representatives of major online FBOs including Swiggy and Zomato as well as the National Restaurant Association of India (NRAI). Nidhi Khare, Additional Secretary in the Department of Consumer Affairs, was also called to “discuss pertinent issues which affect consumers in this sector”.