Hyper AI to wellness helpdesk: BPM firms adapt to coronavirus crisis

Apart from work from home, business process management (BPM) companies have taken a host of measures to ensure employee engagement and client productivity. This has meant changing things not just in India, but a host of other geographies that they are present in.

Information Technology and IT-enabled services were classified as essential services by the Indian government soon after the lockdown was announced to prevent the spread of Covid-19. The industry has moved fast to ensure work from home for 90 per cent of its over 4-million strong employee base.

“In Europe, we are converting voice contracts into instant messaging. In LATAM (Latin America), we have created a new channel for health care providers,