HP OfficeJet printers breaking down after software update

HP recently released a software update for its OfficeJet printers that is causing some of the devices to become unusable. The complaints of OfficeJet printers bricking after automatically installing the company’s latest firmware update have flooded the HP support forums since last week.

Upon installing the software update, the built-in touchscreen of certain printers displays a blue screen with error code 83C0000B. Unfortunately, there is no way to repair a printer that is damaged in this way on your own, as resetting an HP OfficeJet requires using the printer’s touchscreen display. Some users even had more than a dozen pages of reports. As per the customers the only solution is to send their broken printers back to the company for service.

“HP has no solution at this time. Hidden service menu is not showing, and the printer is not booting anymore. Only a blue screen,” one customer said.