High-quality networks offering superior customer experience preferred over low tariffs: Huawei India CEO

Huawei India CEO Jay Chen says telecom operators must strongly invest in 5G spectrum once it’s available in India, failing which they run the risk of being left behind in a mobile broadband turf where the competition benchmark has shifted from affordability to network quality.

In an interview to Kalyan Parbat in Shenzhen, Chen said customers in India are no longer as price-sensitive as they were earlier and are rapidly demanding an enhanced network experience, with 4G services gaining mass traction and mobile video emerging as the new basic telecom service. Edited excerpts: