High or low self-esteem can impact productivity

Johnson was working in one of the retail stores of a cell phone company as a sales executive. Passionate about interacting with the customers, he could influence customers’ decisions. The business of the outlet started improving due to this.

The senior management recognised this and promoted him to a manager, with 15 sales executives reporting to him. Jubilant about his promotion, Johnson started investing more time and effort towards business development.

During a review of sales in all outlets after a few months, the senior management was astonished to find that Johnson’s outlet was deteriorating every month. The senior management finally understood that Johnson continued the trait of a sales executive even after becoming the manager.