Here’s how telcos are transforming into experience service providers

What happens when there’s an endless demand for new experience? The COVID-19 pandemic has made the world better understand that a lot of experiences we used to do in-person can now be done digitally. Social distancing has created a ripple effect and a springboard into digital that will change things forever.

These times will cause an exponential growth in requests for real-time digital experiences that will create huge operational challenges for service providers. To meet this demand, operators will need to evolve from digital service providers (DSPs) to experience service providers (ESPs).