HDFC Ergo and IBM to jointly setup data lab in India
MUMBAI: General insurance company HDFC Ergo and technology major IBM have jointly set up a lab in India to run deep analytics on customer data and subsequently develop customised solutions to improve business efficiency and profitability.
The ‘IBM Garage’ with a team of 25 experts, including data scientists, technology architects and design engineers from IBM and experts from HDFC Ergo, are working on various test cases aimed at improving customer experience. Their first project, which has been underway for two months, is to develop an automated real-time email-communication solution for customer queries and reduce turn-around time on redressals, top executives from both companies told ET.
“We are looking to improve speed, agility, consistency and quality of our communication channels,” said Mehmood Mansoori, member of executive management, HDFC ERGO. “The idea is to leverage IBM Watson technology to improve the overall experience and interface as we seek to improve our digital presence.”