Haptik launches WhatsaApp chatbot for novel Coronavirus awareness

Pune: Conversational AI firm Haptik has launched a novel Coronavirus helpdesk, a WhatsApp chatbot that will educate people about the virus and dispel myths around it.

The outbreak has caused panic around the globe and with the number of cases on the rise, the World Health Organization(WHO) has declared the epidemic a global public health emergency.

Given the accessibility of WhatsApp as a medium and people’s preferences to chat, Haptik said that it had built a chatbot called “nCov helpdesk” which can be accessed by sending a WhatsApp message to the number +91 93213 98773.