Hackers exploiting Microsoft’s customer feedback tool by sending phishing links: Report

Researchers at Avanan, a Check Point Software Company, have reported that hackers are using Microsoft’s Dynamic 365 Customer Voice to send phishing links.

Dynamics 365 Customer Voice is a Microsoft product that is used primarily to gain feedback from customers and can be used for customer satisfaction surveys, to track customer feedback and to aggregate data into actionable insights. It can also be used to interact with customers via phone, with the data being collected for more customer input.

As this provides insights into customer data and content, this is also where hackers have taken notice as instead of using this for customer feedback, hackers are trying to steal customer information.