Goyal calls for digital media use for speedy consumer complaint redressal

Emphasising speedy and affordable justice by consumer commissions across the country, Union Minister Piyush Goyal on Monday urged that all Commissions to see how digital media such as WhatsApp and e-mail can be generously used to issue notices, replies and other documents.

Goyal inaugurated the National Workshop on ‘Effective and Speedy Consumer Disputes Redressal’ with the President and Members of the National Commission, President and Members of State Commissions and Presidents of selected District Commissions along with Principal Secretaries of the State organized by the Department of Consumer Affairs.

Addressing a national workshop here, he said the Consumer Commissions should religiously follow the timelines as per the Consumer Protection Act, 2019 for expediting the disposal of cases.