Govt’s corona helpdesk chatbot on Whatsapp crosses 3 crore users in India

The government’s official chatbot on Whatsapp to help people with coronavirus-related information has crossed 30 million users in India, a senior government official said on Tuesday.

The official WhatsApp chatbot by the Ministry of Health and MyGov, developed by artificial intelligence-focussed start-up Haptik, was made available to all WhatsApp users for free in English and Hindi languages.

Abhishek Singh, CEO of MyGov and Digital India, during a virtual conference said he had first call with Haptik for the chatbot on March 13 and the service was launched in 5-6 days after approval from the health ministry.

“Through its one-year journey, MyGov Corona Helpdesk has evolved into a vaccination interactive system and is also giving key information about Co-WIN.