Govt unveils framework to curb fake reviews on e-commerce sites

The Union government Monday unveiled a framework of standards to curb fake reviews on e-commerce websites. The framework, ‘Indian Standard (IS) 19000:2022’, has been prepared by the Bureau of Indian Standards and will come into effect from November 25.

Consumer Affairs Secretary Rohit Kumar Singh said the standards will apply to every online platform which publishes consumer reviews.

“IS 19000:2022 is the standard that the BIS [Bureau of Indian Standards] has formulated for us, in consultation with us and the industry. Public consultations have taken place. Now, this is ready to be launched. While we unveil the main provisions of this standard today, this will be published on Friday… On 25th [November] this will be in place,” Singh said, addressing a press conference.