Govt unveils draft e-commerce norms

To protect consumers’ interest, the Centre has proposed guidelines for e-commerce firms that entail a 14-day deadline to effect refund request, mandate e-tailers to display details of sellers supplying goods and services on their websites and moot the procedure to resolve consumer complaints.

The consumer affairs ministry has sought views of stakeholders on the draft guidelines on e-commerce by September 16.

Meanwhile, the government is planning to come out with a national e-commerce policy to facilitate achieving holistic growth of the sector.