Govt officials, experts brainstorm on use of AI for grievance redressal

Senior government officials and industry experts discussed the use of artificial intelligence (AI) for redressal of public grievances and promotion of universalised face authentication processes for simplification of service delivery during a brainstorming session, said an official statement issued on Friday.

The session — ‘Emerging and Future e-Governance Initiatives, e-Commerce Initiatives, and Emerging Technologies’ — was organised by the Department of Administrative Reforms and Public Grievances (DARPG) here on Thursday.

The session marked a significant effort to promote knowledge exchange among key players in the realm of e-service delivery, e-governance and innovative technology implementation, said the statement issued by the Personnel Ministry.