Govt got over 100,000 Covid-19 grievances; feedback call centres launched

As many as 128,000 coronavirus-related public grievances have been filed with the central government, according to an official statement.

Call centres in different cities and languages to seek feedback on such public grievances was launched on Monday by Minister of State for Personnel, Public Grievances and Pensions, Jitendra Singh, who also interacted live with citizens whose grievances have been successfully redressed, it said.

This is the first time that a senior minister of government has interacted live with citizens who had filed grievances related to the pandemic and also paved way for other ministries to take up citizen grievances in an effective manner along with a feedback mechanism, the statement issued by the Personnel Ministry said.