Google confirms feature that will hold call till human representative is available

New Delhi: Google has confirmed that it is testing a new feature that will help you make a call, wait on hold and then give you a call back once a human representative is available.

After reports surfaced about the new tool, the tech giant confirmed to TechCrunch that it is testing the “Talk to a Live Rep” feature.

The feature aims to help people not to wait for countless minutes, while listening to recorded music, trying to get connected to a customer service representative.