Global SaaS platform Zendesk lays off 8% of workforce

Software-as-a-service (SaaS) platform Zendesk has announced that it will lay off 8% of its workforce, about 320 employees, as macroeconomic conditions have not improved and “we find ourselves in an increasingly competitive marketplace”.

According to Zendesk CEO Tom Eggemeier, between 2020 and 2022, hiring outpaced business realities.

“At the same time, our customers are navigating massive shifts in how they do business, including increased pressure to deliver profitable growth and leveraging fast-advancing technology like generative AI,” he told employees in an email.