Global Capability Centers stage a comeback as focus falls on India’s deep talent pool

Global Capability Centers (GCC), or captive technology facilities of large global lenders and MNCs, such as Citi, Deutsche Bank and T-Systems, are strengthening their Indian presence in their 2.0 avatar after having partially scaled down operations in the country around 10-15 years ago.

The global captives had sold a part or even their entire operations to Indian IT companies, mostly during the global financial crisis, to focus on core operations instead. But they now see India as a crucial profit and value-addition centre, helping their global headquarters in finance, supply chain, research and development (R&D) operations, building digital and artificial intelligence (AI) capabilities.