Genpact, TCS among top 10 BPM providers

BENGALURU: ADP (US), Teleperformance (France), Accenture, Concentrix (US) and Arvato (Germany) are the world’s top BPM providers, shows a ranking by research firm Everest of the top 50 BPM firms.

ADP had revenue of $9.9 billion in 2020, and Teleperfomance and Accenture posted $6.6 billion and $6.5 billion respectively. Genpact and TCS were in the top ten, the former with revenue estimated at about $3.1 billion, and the latter with revenue of $2.7 billion-$2.8 billion for 2020. Infosys BPM, with revenue between $1 billion and $1.2 billion, was the seventh fastest growing firm. The company grew between 16-18%, says the Everest report. Canada’s Telus and Paris-based Sopra Steria were the fastest growing, followed by Willis Towers Watson (UK), Webhelp Group (France), and TTEC (US).