Genpact looks to ethical artificial intelligence to chart path ahead

With artificial intelligence (AI) continuing to play a strong role in 2020, the road ahead will be built on “augmented Intelligence” — a mix of human and machine intelligence that will give an edge to companies, says Genpact’s chief digital officer Sanjay Srivastava.

Enterprises could see more positions like digital ethics officers and move towards providing transformation as a service, an area Genpact is heavily focused on. Srivastava said the company is in the fourth phase of evolution and will focus on areas like eliminating bias in intelligent systems and digitising newer kinds of work.

“With AI, it’s no longer that you have to protect your applications, because I can corrupt your data and then perfect AI will run on wrong data and give you the wrong results. I foresee that corporate boards are going to start thinking about ethical governance very differently.