Generative AI may affect 1% of IT jobs in India, add $2-3 billion revenue

Generative artificial intelligence (AI) is likely to affect around one per cent of India’s 5.4 million IT employees, The Economic Times (ET) reported. Initially, it may impact those working in sales and support roles. Generative AI is also expected to create additional revenue potential of $2-3 billion in the IT sector, the report quoted in a new study.

As things stand, there are 300,000 employees working in sales and support roles in the $245-billion tech services industry. However, in the next three to five years, around 50,000 employees’ work may have an impact due to the AI technology, the newspaper reported citing a UnearthInsight study.