Freshworks beats Q4 revenue estimates on AI-powered demand

Software firm Freshworks beat Wall Street estimates for fourth-quarter revenue on Tuesday, driven by a surge in demand for its AI-powered customer support and IT services products.

Demand for Freshworks’ generative artificial intelligence (GenAI) integrated products has risen as businesses seek to automate their workflow using inexpensive AI solutions.

Freshworks, which counts Nucor, S&P Global and Bridgestone as its clients, offers an IT service management product called Freshservice, which assists businesses with employee onboarding and management.