Fintech body mulls new code of conduct, to be adopted as framework for proposed self-regulatory organisation

The Digital Lenders Association of India is planning to introduce within a month a new code of conduct, which will be adopted as a framework for its proposed self-regulatory organisation.

The code will be applicable to over 80 fintech members of the industrial body, CEO Jatinder Handoo told FE.

Among the new measures taken by the Digital Lenders Association of India (DLAI) is a grievance redressal cell with a three-tier structure for the filing of complaints by customers.