Facebook’s Kustomer deal set to face EU antitrust investigation

BRUSSELS: Facebook’s acquisition of U.S. customer service startup Kustomer is set to trigger a full-scale EU antitrust investigation next month, three people familiar with the matter said on Friday.

The world’s largest social network, which announced the deal in November, is looking to the deal to scale up its instant messaging app WhatsApp, whose usage has soared during the COVID-19 pandemic.