Facebook to shift sensitive content moderation to staffers amid coronavirus crisis

Facebook Inc CEO Mark Zuckerberg said that the company was moving moderation of its most sensitive content, including self-harm and counter terrorism, from contractors to full-time employees during the coronavirus outbreak.
He said on a call with reporters that the goal was to have contractors, who work under third-party vendors, moderate less emotionally taxing content while working at home.
Zuckerberg said it would take time to set guidelines for contractors working from home, such as mental health support for moderators and putting data privacy protections in place. He also said Facebook would increase the number of full-time employees doing this work.
The social media giant has drawn public criticism for encouraging its employees to work from home while its content moderation contractors were forced to come into offices in cities around the world. On Monday, Facebook said it planned to rely more on automated tools to take down offensive content and work with contract vendors to send content reviewers home with pay.