Facebook faces employee anger over working conditions at outsourcing facility

In the wake of the 2016 presidential election, Facebook Inc. rushed to expand efforts to police its platforms, trying to keep political misinformation, graphic violence, terrorist propaganda, and revenge porn off the products. This has entailed both new technology, and thousands of new workers. Facebook now has about 15,000 content reviewers, almost all of whom work not for Facebook itself but for staffing firms like Accenture and Cognizant.

The company’s decision to outsource these operations has been a persistent concern for some full-time employees. After a group of content reviewers working at an Accenture facility in Austin, Texas complained in February about not being allowed to leave the building for breaks or answer personal phone calls at work, a wave of criticism broke out on internal messaging boards.