Exotel, Ameyo join forces to address cloud-based contact centre services

Bengaluru: Cloud telephony company Exotel and contact centre software provider Ameyo have entered into a definitive agreement for a merger, as the two firms look to join forces to address the fast-growing market for cloud-based contact centre services.

The two companies said that their combined offering will address the needs of most large contact centre customers in emerging markets, who want to shift immediately to the cloud-based offerings due to fallout from the Covid-19 pandemic.

The undisclosed deal will see investors representing 80% of shareholding in Ameyo exiting in cash, while CEO Sachin Bhatia and other ESOP holders in the company will get a stake in Exotel. The deal is expected to complete in 6-9 months via NCLT merger.