Etailers should display details of sellers clearly on their platform: CCPA

Etailers should display details of sellers like their name as well as address and contact information of the grievance officer in a clear and accessible manner in the interest of consumers amid rise in online shopping during the COVID-19 pandemic, according to Consumer Protection regulator CCPA. An advisory in this regard has been issued to all states and industry associates by the Central Consumer Protection Authority (CCPA) which has come to its notice that “some marketplace e-commerce entities are not displaying details of sellers” as per the Consumer Protection (e-commerce) Rules, 2020.