Ensure international mobile roaming remains inactive by default: Trai to service providers

The Telecom Regulatory Authority of India on Wednesday issued directions that service providers should ensure that international mobile roaming (IMR) service remains inactive by default and can be activated only at the request of the customer. In case a customer has once activated, the service may be deactivated at any time of the request of the user. The regulator has amended the telecom consumer protection regulations, 2012, which gives consumers more control on activation of international roaming.

There have been various instances of bill shocks due to inadvertent use of international roaming by consumers. “The amendment is another step of Trai in empowering the consumer and ensuring protection of consumer from bill shocks,” Trai said.